Shipping & Delivery Policy

Order Processing

Orders are typically processed and shipped within the timeframe listed on the product page. Processing time does not include carrier transit time. Orders may ship in multiple packages.

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Once an order has shipped, an automated confirmation email with tracking information will be sent to the email address provided at checkout. Tracking information is also available by logging into your account on our website.

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Shipping Carriers & Tracking

We ship using reputable carriers such as USPS, UPS, or FedEx, depending on the order and destination. All shipments include tracking unless otherwise stated.

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Tracking status and delivery confirmation are determined by the carrier and are outside of our direct control once the package has been accepted by the carrier.

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Delivered Packages

Once a shipment is marked “Delivered” by the carrier, responsibility for the package transfers to the recipient.

If a package is marked delivered but cannot be located, we recommend the following steps:

• Check around your property and with other household members

• Ask nearby neighbors if the package was misdelivered

• Contact your local carrier office to request GPS delivery confirmation or additional details

In some cases, carriers may mark packages as delivered prior to final drop-off or hold them at a local facility.

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Lost or Stolen Packages

Black Diamond Armory is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

If a package cannot be located after carrier confirmation, the customer may be required to:

• Work directly with the carrier to investigate the delivery

• File a mail theft report or police report if required by the carrier or insurer

Any insurance claims are subject to carrier approval and investigation timelines. Insurance coverage is not guaranteed and may be denied by the carrier.

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If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.

For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to the address provided by the customer are considered fulfilled once delivered.

We are not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information.

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Refunds & Replacements

Refunds or replacements for shipped orders are not guaranteed and are evaluated on a case-by-case basis. Orders marked as delivered by the carrier are not automatically eligible for refunds or reshipment.

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Contact Us

If you have questions about your shipment, please contact us promptly after delivery so we can assist in determining next steps.